Airtel Tribe is your one-stop shop for all retailers, streamlining both customer service and personal account management with Airtel. With the Retailer Tribe App, retailers can efficiently handle various customer services such as new customer registration, editing existing registrations, SIM SWAP, Mobile Number Portability (MNP), airtime/bundle purchases, AM cash in/out, bill payments, and EVD/AM transfers to other retailers.
Beyond customer interactions, the app empowers retailers to manage their own Airtel accounts comprehensively. This includes viewing and editing their profile, managing stock levels through viewing, updating, requesting, or buying stock, checking sales hierarchies, resetting AM/EVD pins, unlocking accounts, applying for agent loans, and conducting banking services directly from their account. Additionally, the application provides a clear view of transaction history, commissions earned, and overall performance on Airtel services, enabling retailers to perform self-service tasks and submit service requests to Airtel seamlessly.
The app also supports essential business operations by listing key training notes, conducting surveys, and managing digital notices for retailers, ensuring they stay informed and up-to-date. Available in both English and French, the Airtel Tribe App caters to Airtel Africa's diverse operations, making it a vital tool for enhancing business productivity among retailers.
Last updated on Oct 9, 2024
Minor bug fixes and improvements have been implemented. Install or update to the newest version to experience these enhancements!
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