FLS MOBILE FLOW EDITION

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision: A mobile field service solution that harnesses the power of digitization to support your on-site employees quickly and effortlessly, without adding extra work.

In addition to transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire process. This allows your field service team to focus on what matters most – ensuring customer satisfaction.

From notifications about the engineer's arrival or delivery at the customer's premises via text message to live on-route tracking, we keep customer waiting times to a minimum.

Our dynamic route scheduling (FLS Real-Time-Scheduling) link ensures maximum agility, enabling easy integration of same-day and ad-hoc requests into the route schedule.

The next level: Transferring fully digital workflow processes to an app – FLS MOBILE FLOW EDITION.

Are you already modeling your processes in the BPMN standard or planning to do so in the future?

Now, you can easily transfer your processes to your field service app. It offers an intuitive and user-friendly integration of your field service, providing exactly the queries and process steps required for your individual service cases.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set:

  Workflow processes in the BPMN standard can be mapped "out of the box" and flexibly compiled. This tool set enables the digitization of processes in a compact and timely manner.

• User and Role Reference:

  Clear, simple, and self-explanatory user guidance supports the skill set of the engineer/driver, minimizing error potential during execution.

• Data Transmission:

  All data required for the deployment (such as customer master data, object data, and material data) is transmitted to the engineer's device (offline, online, and hybrid scenarios).

• GIS Mapping:

  Includes support for Google Maps and individual GEO systems.

• Partner Integration:

  Easy integration of partners and service providers via link sharing.

• Staff Radar:

  Shows nearby engineers, allowing them to view the locations of colleagues for assistance with calls.

• Push Notifications:

  Sends alerts to engineers, for example, in emergencies.

• Automated Customer Notification:

  Informs customers of the estimated time of arrival (ETA) at a defined time (e.g., 30 minutes before the appointment) via text message or email; live on-route tracking is also available.

• On-Premise Data Recording:

  Records call and feedback data (online or offline).

• Independent Appointment Scheduling:

  Field engineers can make binding appointments independently, which are considered in FLS Real-Time-Scheduling.

• Checklists and Reports:

  Records checklists, reports, and changes to master data.

• Information Provision:

  Provides all necessary information (scope and content of work, deadlines, customer and machine or system data).

• Real-Time File Exchange:

  Allows the exchange of photos and documents in real time; files in common formats (such as photos, Word, Excel, PDF) can be attached to a call and transferred directly to your ERP/CRM system.

• Customizable Reports:

  Individually designable customer and call reports.

• Audit-Proof Signatures:

  Records signatures post-deployment from both the customer and engineer.

• Mobile Time Recording:

  Tracks activity and absence.

• Mobile Materials Management:

  Includes van stocktaking, where used materials can be booked and reordered directly in the app; material exchanges between colleagues are recorded transparently via FLS MOBILE.

  • Displays and manages material groups, material locations, storage facilities, and inventory at storage locations.
  • Handles serialized materials.
  • Records material movements.
  • Manages purchase or restock requests.

For questions or additional information, call us at +49 431 239 710 or email us at: [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to check it out!